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  • 1.  After Call Recording Policy

    Posted 12-17-2021 09:40
    No replies, thread closed.
    Is there a way to time-limit the screen recordings for after call work where it will stop recording when the time is reached no matter if the agent is finished wrap up or not?
    #ArchitectureandDesign
    #QualityManagement
    #SystemAdministration

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    Nichole Conway
    State of Missouri - Family Support Division
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  • 2.  RE: After Call Recording Policy

    Posted 12-20-2021 11:25
    No replies, thread closed.
    Hi Nichole,

    Unfortunately, there isn't a capability at the moment to set a time-based threshold for screen recordings at ACW.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 3.  RE: After Call Recording Policy

    Posted 12-21-2021 08:39
    No replies, thread closed.
    Thank you Daniel.  Is there a Resource Center guide that shows how the system knows when to stop/start recording?  The only thing I could find was creating a policy. ​

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    Nichole Conway
    State of Missouri - Family Support Division
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    Original Message


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