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  • 1.  After Call Work (ACW ) - Ability to extend timeout

    Posted 05-16-2022 11:04
    Edited by Sabyasachi Pradhan 05-16-2022 11:04
    No replies, thread closed.
    Hello 👋 All, 

          We are currently actively looking at some of our next set of ACW updates and would love to get your input. Here is the Aha idea for this specific capability - Genesys Cloud Ideas Portal.  Take a couple of minutes to fill out this 2 question survey and provide feedback on our current approach to solving for this - https://forms.office.com/r/NgfRfmSbeW . 

    Thanks ..
    #Roadmap/NewFeatures

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    Sachi Pradhan
    Product@Genesys Cloud
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  • 2.  RE: After Call Work (ACW ) - Ability to extend timeout

    Posted 05-22-2022 11:32
    No replies, thread closed.
    Great Idea!  I think this will fulfill the Optional Timed need we have needed and with the new Agent Requested ACW and ACW across all media types, this should be a great addition.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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