TorbenHedemannB_Er | 2022-10-12 15:35:11 UTC | #1
Hi, we got a situation where some agents forget to end / fill out the ACW before logging out at closing time which mean that the AUT is increasing to high level.
Is there a way to force a default ACW to a call if / when an agent logs out?
I know that it is possible to set a default timeout on an ACW but we are using ACW with "Mandatory, Discretionary" which dont have that timeout.
Looking forward to hear some suggestion to solve this issue.
Br.
Torben
system | 2022-12-05 14:14:41 UTC | #3
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