Great! Genesys goes strange ways sometimes.
Original Message:
Sent: 04-12-2024 07:51
From: Nuttapong Limadisai
Subject: After end call transfer to flow
@Christoph Domaschke
I tried changing the name flow as suggested and it worked fine.
thank you.
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Nuttapong Limadisai
G-Able Public Company Limited
Original Message:
Sent: 04-10-2024 04:00
From: Christoph Domaschke
Subject: After end call transfer to flow
Hi Nuttapong,
so a manual blind transfer to the flow works, but the button does not? Than is something wrong with your called custom action. Please check, how mine works. Please try to use the name of your flow instead of its ID. Maybe that will make a different.
If that does not work, I have no clue, what else could be the cause of your problem.
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Christoph Domaschke
CRONBANK AG
Original Message:
Sent: 04-10-2024 00:03
From: Nuttapong Limadisai
Subject: After end call transfer to flow
hi @Christoph Domaschke
Yes, when I press the button, the call is cut off. I can't hear anything. But if transfer flow to flow end call survey can be used normally.
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Nuttapong Limadisai
G-Able Public Company Limited
Original Message:
Sent: 04-09-2024 06:07
From: Christoph Domaschke
Subject: After end call transfer to flow
This ist strange. I guess, you made test calls? So not even the first "play audio" is executed? I see, you made alerts. Do the prompt "sucess" or "fail"?
The only difference I see between our solutions is, that I adress the flow to blind transfer to via name : "CRONBANK_after_call_survey@localhost" (in interpolated text).
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Christoph Domaschke
CRONBANK AG
Original Message:
Sent: 04-09-2024 05:46
From: Nuttapong Limadisai
Subject: After end call transfer to flow
Hi @Christoph Domaschke
As soon as the end call survey button is pressed, the call will be disconnected for both the agent and the customer.
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Nuttapong Limadisai
G-Able Public Company Limited
Original Message:
Sent: 04-09-2024 03:01
From: Christoph Domaschke
Subject: After end call transfer to flow
Hi Nuttapong,
I am doing telephone survey exactly the same way: blind transfer to a inbound flow. Of course the call is dissconnected for your agent, but the call of the customer should continue. In my case it works fine. Do you have any trouble? If so, please specify what is not working.
Best
Christopher
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Christoph Domaschke
CRONBANK AG
Original Message:
Sent: 04-08-2024 13:07
From: Nuttapong Limadisai
Subject: After end call transfer to flow
Agent wants to press the End call survey button and have the system send the customer a call to complete the survey.
The question is, is all the config correct? Because now the agent presses the End call survey button and the customer's call is disconnect.
What should I fix?
#ArchitectureandDesign
#Implementation
#Integrations
#Routing(ACD/IVR)
#Telephony
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Nuttapong Limadisai
G-Able Public Company Limited
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