Genesys Cloud - Main

We currently run a normal inbound call schedule from Mon-Sun operating between 7:00am - 6:00pm close. The system works fine, however the business is now looking at running special events outside normal schedule.

Question:

How can I create a custom inbound call flow so that on a specific day during the hours 6:30pm - 8:00pm, calls received are directed to a Specific QUEUE rather than managed by the After hours callflow?

thanks in advance.

Use Flow.StartDateTimeUtc in decision object to obtain day and time and direct the calls to a specific queue

Thanks Rogier, bit of a novice with Architect so i'm guessing I will need to add this condition to my After Hours call flow and before i present the After hours voice message.

Correct,

here a link with a few samples with expressions how to extract date/time part information from the flow.StartDateTimeUTC

https://help.mypurecloud.com/articles/datetime-values-in-architect-flows-and-daylight-savings-time-dst-calculations/