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  • 1.  After Hours Schedule

    Posted 02-12-2019 14:00
    No replies, thread closed.
    I'm trying to wrap my head around the Open and Closed Schedule. If I set an open schedule for a group, when the time is outside of the schedule does it default to closed? Do I need to create a schedule that fills the rest of the 24 hours in order for the calls to route appropriately?

    Thanks,
    Alex
    #ArchitectureandDesign

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    Alex Meyer
    Sonic Foundry, Inc.
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  • 2.  RE: After Hours Schedule

    Posted 02-12-2019 14:02
    Edited by Angelia Harper 02-12-2019 14:06
    No replies, thread closed.
    @Alex Meyer, in our testing, anything not covered will default to the Closed Call Flow. ​​

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    Angelia Harper
    Avtex
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  • 3.  RE: After Hours Schedule
    Best Answer

    Posted 02-12-2019 14:30
    No replies, thread closed.
    Correct, by design if no schedule defines a time as Open, it is considered Closed. No need to create Closed schedules for the rest of the time.

    Also, Closed overrides Open, so if you have a schedule that is Open all day, and another Closed from noon to one, then between noon and one it will evaluate to Closed.

    The Resource Center has this info under Schedule Groups:

    https://help.mypurecloud.com/articles/schedule-groups/

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: After Hours Schedule

    Posted 02-13-2019 11:07
    No replies, thread closed.
    Thank you!

    ------------------------------
    Alex Meyer
    Sonic Foundry, Inc.
    ------------------------------

    Original Message


  • 5.  RE: After Hours Schedule

    Posted 02-13-2019 11:06
    No replies, thread closed.
    Thank you for your help!

    ------------------------------
    Alex Meyer
    Sonic Foundry, Inc.
    ------------------------------

    Original Message


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