Genesys Cloud - Main

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?

Hi Jason, 

I believe once it has expired, clicking the renew button should refresh the 100 day timer.  I would recommend capturing the network and console logs from the user and raising a case with customer care ( Network Logs and Console Logs) to check what is causing the error.

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?

Thanks looks like renewing get's the same issue. I see a 400 PUT  error in the logs. 

Hi Jason, 

I believe once it has expired, clicking the renew button should refresh the 100 day timer.  I would recommend capturing the network and console logs from the user and raising a case with customer care ( Network Logs and Console Logs) to check what is causing the error.

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?

Hi Jason,

I looked into this further and the development team are already working on a fix.  I will update here once it is deployed.

Thanks looks like renewing get's the same issue. I see a 400 PUT  error in the logs. 

Hi Jason, 

I believe once it has expired, clicking the renew button should refresh the 100 day timer.  I would recommend capturing the network and console logs from the user and raising a case with customer care ( Network Logs and Console Logs) to check what is causing the error.

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?

Thanks let us know once they have a ETA

Hi Jason,

I looked into this further and the development team are already working on a fix.  I will update here once it is deployed.

Thanks looks like renewing get's the same issue. I see a 400 PUT  error in the logs. 

Hi Jason, 

I believe once it has expired, clicking the renew button should refresh the 100 day timer.  I would recommend capturing the network and console logs from the user and raising a case with customer care ( Network Logs and Console Logs) to check what is causing the error.

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?

Hi @Jason Tran

This fix has now been rolled out and the issue should be resolved.  Let me know if you have any further issues with this.

Thanks let us know once they have a ETA

Hi Jason,

I looked into this further and the development team are already working on a fix.  I will update here once it is deployed.

Thanks looks like renewing get's the same issue. I see a 400 PUT  error in the logs. 

Hi Jason, 

I believe once it has expired, clicking the renew button should refresh the 100 day timer.  I would recommend capturing the network and console logs from the user and raising a case with customer care ( Network Logs and Console Logs) to check what is causing the error.

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?

Hi Samuel,

The agent said there seeing the same message appear after trying to renew? Any steps we need to do before hand?

Thank You

Hi @Jason Tran

This fix has now been rolled out and the issue should be resolved.  Let me know if you have any further issues with this.

Thanks let us know once they have a ETA

Hi Jason,

I looked into this further and the development team are already working on a fix.  I will update here once it is deployed.

Thanks looks like renewing get's the same issue. I see a 400 PUT  error in the logs. 

Hi Jason, 

I believe once it has expired, clicking the renew button should refresh the 100 day timer.  I would recommend capturing the network and console logs from the user and raising a case with customer care ( Network Logs and Console Logs) to check what is causing the error.

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?

Looks like the issue got resolved now probably had to wait a bit for the fix to take effect. thanks.

Hi Samuel,

The agent said there seeing the same message appear after trying to renew? Any steps we need to do before hand?

Thank You

Hi @Jason Tran

This fix has now been rolled out and the issue should be resolved.  Let me know if you have any further issues with this.

Thanks let us know once they have a ETA

Hi Jason,

I looked into this further and the development team are already working on a fix.  I will update here once it is deployed.

Thanks looks like renewing get's the same issue. I see a 400 PUT  error in the logs. 

Hi Jason, 

I believe once it has expired, clicking the renew button should refresh the 100 day timer.  I would recommend capturing the network and console logs from the user and raising a case with customer care ( Network Logs and Console Logs) to check what is causing the error.

User has supervisor role but got this error when they reported the report was expired: 

Would they have to redo the report or change the schedule date?