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  • 1.  After the image upload, no valid data is received - instead, undefined is returned.

    Posted 05-02-2025 05:58

    @Jacob Shaw @Tim Smith @Greg Boston 

    We are utilizing the embeddable framework and leveraging the getTranscript event to retrieve transcript data. I've provided the documentation below for your reference.
    https://developer.genesys.cloud/platform/embeddable-framework/actions/Interaction/Message/Interaction.Message.getTranscript

     

    Issue: After the image upload, no valid data is received - instead, undefined is returned.

     

    Issue Reproducing:
    Upload any image using the embeddable framework. Then, check the interaction details-within the messageTranscripts array, you'll find that the body key in the message object is undefined.

     Sample code:

     if (eventName == "interactionDisconnected" && interaction.isMessage && interaction.messageType) {
            window.PureCloud.Interaction.Message.getTranscript({
                interactionId: interaction.id,
                callback: function (data) {
                    interaction.messageTranscript = data;
                    queuePostMessage({ ...processCallLogObject });
                }
            });
        }

    Please check the below screenshot.

     

    Sharing the video here: 21.04.2025_11.17.17_REC.mp4

    Please let me know if any details are required.

    Genesys Cloud Developer Center

    Developer-focused guides, tutorials, API Documentation, videos, and more for Genesys Cloud


    #EmbeddableFramework
    #Integrations
    #WebMessaging

    ------------------------------
    Sai Shankar
    x
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  • 2.  RE: After the image upload, no valid data is received - instead, undefined is returned.

    Posted 05-02-2025 12:31

    Thank you for providing the details. I would recommend to contact Genesys Customer Care and open a ticket with them. Support may be able to give you assistance.

    Regards,



    ------------------------------
    Junji Sawada
    Senior Software Engineer, Team Lead
    ------------------------------

    Original Message


  • 3.  RE: After the image upload, no valid data is received - instead, undefined is returned.

    Posted 05-05-2025 14:02

    Hi Sai,

    Please do not directly reference individuals in your messages as a mechanism to draw attention to your posts.  It generates a significant amount of noise for the people who regularly (and voluntarily) participate in the forum and will have the reverse effect of what you are hoping to accomplish.

    Thanks,
        John



    ------------------------------
    John Carnell
    Director, Developer Engagement
    ------------------------------

    Original Message


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