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  • 1.  Agent activated Music on Hold

    Posted 04-28-2021 15:11
    No replies, thread closed.
    Is there a way to change the stock Music on Hold when a caller is speaking to the agent and the agent depresses the hold button.  I can change it in the IVR, but not sure about the agent putting the customer on hold.
    #Ask Me Anything (AMA)

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Agent activated Music on Hold

    Posted 04-28-2021 17:00
    No replies, thread closed.
    You would have to replace the system on hold music.

    https://help.mypurecloud.com/articles/customize-agent-initiated-hold-music/

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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


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