Genesys Cloud - Main

Good Morning Community, 

The Activity Summary of the reporting agent allows me to know the behavior of the agents in my organization. It provides me with information such as the time the agent was online, out of the queue, in the queue, interacting, etc. Is there a way I can get this information for a specific queue or disaggregate the information to the different queues that are assigned to the agent?

In advance, thanks you a lot for your time.
#Reporting/Analytics

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Juan Pizarro
Global Networks Solutions S.A.
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Agents can be activated and working multiple queues at the same time.  Therefore we do not provide this information at a queue by queue level.

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Darlene Oordt
Sr Director, Product Management
Genesys - Employees
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Original Message:
Sent: 02-27-2019 10:37
From: Juan Pizarro
Subject: Agent Activity Summary report

Good Morning Community,

The Activity Summary of the reporting agent allows me to know the behavior of the agents in my organization. It provides me with information such as the time the agent was online, out of the queue, in the queue, interacting, etc. Is there a way I can get this information for a specific queue or disaggregate the information to the different queues that are assigned to the agent?

In advance, thanks you a lot for your time.
#Reporting/Analytics

------------------------------
Juan Pizarro
Global Networks Solutions S.A.
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