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Agent appears in queue and available despite being disconnected from the network

  • 1.  Agent appears in queue and available despite being disconnected from the network

    Posted 4 hours ago

    What might be happening if, during a network drop, the agent remains showing as available in the queue and never goes offline, even though they are disconnected and outside the ACW period?


    #Uncategorized

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    Maico Zorzan
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