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  • 1.  Agent Assist Disabled and Room Name Change

    Posted 03-04-2020 12:32
    No replies, thread closed.
    Hi All,

    We are constantly asked by every customer if agent assist can be disabled/configured.  I know there are many ideas on the ideas lab and I have voted for a few

    The other issues we face with this feature is that anyone can update the room name to anything they like with no log of who did this.  So we have had some customers with some unusual names.  This is obviously not ideal and not good as a business tool, has anyone else experienced this or know how to prevent this?

    Thanks Luke
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration

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    Luke Mitchell
    G3 Comms Ltd
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  • 2.  RE: Agent Assist Disabled and Room Name Change

    Posted 03-07-2020 14:42
    No replies, thread closed.
    Not on the roadmap and no way to disable.  I would suggest voting up that suggestion and getting others to do that as well.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Agent Assist Disabled and Room Name Change

    Posted 03-10-2020 10:31
    No replies, thread closed.
    About the only way I can think of to get rid of it or lock it down would be to create a custom Client UI instead of using the one built in. Not a great answer, unless you create your own and just use it for all your customers who need it - write once, sell many.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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