Workforce Engagement Management

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  • 1.  Agent Assist Feedback

    Posted 08-18-2023 15:53

    I see this article for Agent Assist Feedback, can anyone tell me when it goes live?

    If it is live is it out for both voice and digital?  I am not seeing it in our testing of voice currently, but would love to have it.

    https://help.mypurecloud.com/articles/rate-an-agent-assist-response/


    #Other/NotSure

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Agent Assist Feedback

    GENESYS
    Posted 08-21-2023 08:49

    Hi Daniel,

    I have just checked with the product team and they are looking to have the feature out late September / early October.



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    Tracy
    Genesys
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    Original Message


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