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  • 1.  Agent Assist on Callbacks

    Posted 11-28-2023 09:41
    Edited by Brady Speed 11-28-2023 10:57
    No replies, thread closed.

    Good morning,

    We are currently piloting Agent Assist in our environment and agents are pleased with the tech. Is there a way to get Agent Assist to work on callbacks? If not, is there a plan to make it available on callbacks in the future?

    UPDATE - I tested dialing outbound calls on behalf of a queue and this enables Agent Assist. Is there a way to configure callbacks so that when an agent clicks to outbound dial a callback it will automatically call on behalf of a queue?


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Brady
    Seattle, USA
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  • 2.  RE: Agent Assist on Callbacks

    Posted 12-01-2023 10:16
    No replies, thread closed.

    Hi Brady,

    Not yet but please vote on this idea for Dialer and Callback support https://genesyscloud.ideas.aha.io/ideas/DXAA-I-67



    ------------------------------
    Richard Chandler
    Connect
    ------------------------------



  • 3.  RE: Agent Assist on Callbacks

    Posted 12-01-2023 10:46
    No replies, thread closed.

    Got my vote! I appreciate your reply.



    ------------------------------
    Brady
    Seattle, USA
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    Original Message


  • 4.  RE: Agent Assist on Callbacks

    Posted 03-14-2024 05:48
    Edited by Catherine DUPIRE 03-14-2024 05:51
    No replies, thread closed.

    Hello. I need this feature too, and have just voted for the idea. 

    I can see it's status is "in develpment", but there is no target date announced. Do you know when will the feature be available ?

    Thank you


    #CALLBACK #AI #ConversationalAI(Bots,AgentAssist,etc.) 
    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------

    Original Message


  • 5.  RE: Agent Assist on Callbacks

    Posted 03-14-2024 06:30
    No replies, thread closed.

    Hi Catherine,

    The target release date is 1st April so pretty soon. The link below will take you to the roadmap page int he ideas portal.

    https://genesyscloud.ideas.aha.io/sections/7110235934121363282



    ------------------------------
    Richard Chandler
    Connect
    ------------------------------

    Original Message


  • 6.  RE: Agent Assist on Callbacks

    Posted 05-30-2024 22:19
    No replies, thread closed.

    Idea still says in development and I can't see it on the roadmap....



    ------------------------------
    Angus Huckle
    Spark NZ Trading
    ------------------------------

    Original Message


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