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  • 1.  Agent assist Performance

    Posted 03-05-2024 08:15
    No replies, thread closed.

    I am having trouble reconciling the numbers in Agent Assist performance. The report shows a certain amount of Automatic Queries, however, when I start to add queues, to the filters, I'm not getting any results. I added every queue to the filter and still have 0 results

    Here is a screenshot with no filters added. 

    I add all of my call queues, and it reduces to 0

    Has anybody else had this issue?  


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Reporting/Analytics

    ------------------------------
    Nick Argeson
    Bethlehem Shared Services LLC.
    ------------------------------


  • 2.  RE: Agent assist Performance

    Posted 03-07-2024 09:12
    No replies, thread closed.

    Nick,  I haven't seen your issue and am not replicating it in my org..   let me do some research and get other eyes on this

    Mike



    ------------------------------
    Mike Ray
    Product Manager - Agent Assist
    Mike.Ray@genesys.com
    ------------------------------

    Original Message


  • 3.  RE: Agent assist Performance
    Best Answer

    Posted 03-07-2024 13:55
    No replies, thread closed.

    Nick I reached out to the team and they reminded me that this is a known limitation for voice, and is in work to be resolved. I would expect this in about a month.

    Sorry for any confusion

    Mike



    ------------------------------
    Mike Ray
    Product Manager - Agent Assist
    Mike.Ray@genesys.com
    ------------------------------

    Original Message


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