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Agent Attendance Reporting in Purecloud

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  • 1.  Agent Attendance Reporting in Purecloud

    Posted 09-05-2019 11:06
    No replies, thread closed.
    I don't see any method to track and report on agent attendance in the Purecloud WFM. Are there plans to address this and what do they look like? Maybe a session @Matt Lawson to get some customer feedback.​
    #Roadmap/NewFeatures

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    Greg Barrett
    Outdoor Network, LLC
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