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  • 1.  Agent Auto Evaluation Form

    Posted 8 hours ago

    We are looking to utilize the Agent Auto Evaluation Forms and when I create them, I am not able to save or publish this form.   Do I need to have permissions set to complete this process?  Thanks!


    #WEM-Quality,WFM,Gamification,etc

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    Rob Luckett
    Workforce Analyst Manager Member Service Center
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  • 2.  RE: Agent Auto Evaluation Form
    Best Answer

    Posted 4 hours ago

    Good Day Rob

    Are you getting any specific errors when you try to save or publish the "Agent Auto Evaluation Forms"?

    Below is the Resource center link with the prerequisites and step by step instructions.

    https://help.genesys.cloud/articles/agent-auto-complete-form-type/

    https://help.genesys.cloud/articles/create-publish-evaluation-form/

    Feel free to reach out should you have any additional questions.

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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    Original Message


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