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Agent Auto-Evaluation Forms | Reason for selection

  • 1.  Agent Auto-Evaluation Forms | Reason for selection

    Posted 5 hours ago
    Edited by Nadege Biojout 5 hours ago

    Hello,

    I set up a POC to test the Agent Auto-Evaluation Forms.
    For now, we are assessing the Grid to fine-tune it before setting it all automatic.
    However, we already noticed a gap.
    The evaluated agents can't see the "Reason for selection" once they receive their evaluation. They can only see the scoring without any further explanation.
    I couldn't find directly if there was a possibility to show the "Reason for selection" to the evaluated agents.

    This would be a nice empowerment. Would you please let me know if I missed this and how to show it to our users ?

    Thank you for your help !



    versus


    #Uncategorized #AutoQM #AgentAuto-EvaluationForms 


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    Nadege Biojout
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