We are in the process of implementing Genesys Cloud CX. We have our agents supply us with their schedule availabilities, so outside of what they are currently scheduled for when else would they be available to work. This helps when needing to make schedule moves, add additional hours, etc. We are not seeing where we would be able to add this into their profiles. Is the only way to 'set' agent availability by adding them to a Work Plan that contains all the time they are available?
#Workforce Engagement Management
#Workforce Management
#ScheduleManagement------------------------------
Jamie O'Brien
DialAmerica Marketing, Inc.
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