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Anyone else having an issue inside of the Agent Checklist Editor when trying to save? I added 7 questions and when I tried to save it gave me an error. I've been able to save 2 questions so far, but nothing else. 

Hi Efrain,

I did not have issues, but usually the browser console logs will give you a good start to check what's going wrong.

Regards,

Anyone else having an issue inside of the Agent Checklist Editor when trying to save? I added 7 questions and when I tried to save it gave me an error. I've been able to save 2 questions so far, but nothing else. 

Great suggestion, thank you @Jeroen van der Sandt! There is clearly something going on. 

Hi Efrain,

I did not have issues, but usually the browser console logs will give you a good start to check what's going wrong.

Regards,

Anyone else having an issue inside of the Agent Checklist Editor when trying to save? I added 7 questions and when I tried to save it gave me an error. I've been able to save 2 questions so far, but nothing else. 

I can reproduce the alerts regarding the "No localized string available for "neutral-undefined" for "en" locale. Falling back to English translation"., nut I can still add items to a checklist. So I guess you can rule that out. Maybe check if it works in incognito mode, if that works, clear the bowser cache.

Great suggestion, thank you @Jeroen van der Sandt! There is clearly something going on. 

Hi Efrain,

I did not have issues, but usually the browser console logs will give you a good start to check what's going wrong.

Regards,

Anyone else having an issue inside of the Agent Checklist Editor when trying to save? I added 7 questions and when I tried to save it gave me an error. I've been able to save 2 questions so far, but nothing else. 

I appreciate your help. I turned on logging and then tried it again, and this screenshot shows some errors and warnings. I don't know enough to understand if it's even relevant, but thanks again for the insight and response. 

I would like to say I am going to open up a ticket to get this looked into, but the reality is that like a large percentage of users, I am going to give up on trying to use this feature (which can be great when it works...), and just like that one more feature that could have been a huge ROI for Genesys gets buried. Sadly, I've run into this type of situation countless times since I started using Genesys Cloud in Jan 2024. Executive stakeholders expect way more seamless functionality for the cost of Gen licenses.

I can reproduce the alerts regarding the "No localized string available for "neutral-undefined" for "en" locale. Falling back to English translation"., nut I can still add items to a checklist. So I guess you can rule that out. Maybe check if it works in incognito mode, if that works, clear the bowser cache.

Great suggestion, thank you @Jeroen van der Sandt! There is clearly something going on. 

Hi Efrain,

I did not have issues, but usually the browser console logs will give you a good start to check what's going wrong.

Regards,

Anyone else having an issue inside of the Agent Checklist Editor when trying to save? I added 7 questions and when I tried to save it gave me an error. I've been able to save 2 questions so far, but nothing else. 

Anyone else having an issue inside of the Agent Checklist Editor when trying to save? I added 7 questions and when I tried to save it gave me an error. I've been able to save 2 questions so far, but nothing else. 

#AIConfiguration
#AICopilot(Agent,SupervisorAdmin)

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Efrain Ramirez
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