Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Agent Chesklist Item Limit

  • 1.  Agent Chesklist Item Limit

    Posted 2 hours ago

    While different documents recommend not exceeding 8–12 items in the agent checklist, the system in practice only allows adding 7 items. Is there a way to increase this limit?


    #AICopilot(Agent,SupervisorAdmin)

    ------------------------------
    Saim Berkay
    na
    ------------------------------


Related Content