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Agent Chesklist Item Limit

  • 1.  Agent Chesklist Item Limit

    Posted 10 hours ago

    While different documents recommend not exceeding 8–12 items in the agent checklist, the system in practice only allows adding 7 items. Is there a way to increase this limit?


    #AICopilot(Agent,SupervisorAdmin)

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    Saim Berkay
    na
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