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  • 1.  Agent Copilot

    Posted 07-09-2025 04:14
    No replies, thread closed.

    Can someone clarify the Prerequisites of enabling Agent Copilot?

    We have CX2 with AI Tokens but after creating an Agent Copilot we dont get the live transcription and of course the Wrap-up and Call Summary doesn't work.

    Do we need any addon?

    JB


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Jorge Baptista
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  • 2.  RE: Agent Copilot
    Best Answer

    Posted 07-09-2025 08:32
    No replies, thread closed.

    Hello Jorge, 

    For live transcription and call summary you need to have cloud-based media services enabled. Edge and media tier version 1.0.0.9950 or later. The features must be enabled for your organization by Genesys. 

    Hope this helps!



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    Cameron
    Online Community Manager/Moderator
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