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  • 1.  Agent Copilot effectiveness report of thumb up and down- human in loop

    Posted 05-21-2025 14:40
    No replies, thread closed.

    Hi community, hopefully someone can point me to right direction, being asked about of following:

    • how does Agent copilot - thumb up and down human in loop feature affect the model tuning at background?
    • how many sample data is required to trigger model training /tuning?
    • what would be good criterial ( quantifiable)  to be considered for agent to vote thumb up or down?
    • Is there a report available to see how many thumb up and down and/or trending up or down from Agent copilot performance perspective.

    And other report can assist business to analyze how effective of Agent Copilot performance, currently we only use summarization function only as pilot POC.


    #PerformanceViews

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    Kevin Chen
    Senior Network Administrator
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  • 2.  RE: Agent Copilot effectiveness report of thumb up and down- human in loop
    Best Answer

    Posted 06-02-2025 06:23
    No replies, thread closed.

    Hi Kevin,

    The feedback for Agent Copilot is currently just for learning, was it relevant/no relevant and the AI learns from this.

    There is an idea: Copilot Analytics - Enhanced Summary + Article Usage on the Ideas Portal that seems relevant and may be worth voting on and adding your use case



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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