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  • 1.  Agent Copilot - Failed to load licenses

    Posted 10-27-2025 02:08
      |   view attached
    No replies, thread closed.

    Hello Everyone,

    When attempting to assign an Agent Copilot to any queue, an error stating "Failed to load licenses" occurs.
     
    Other symptoms include the following:
    ・Users who should have Copilot licenses assigned show a "Missing" status
    ・When attempting to assign Copilot to specific queue members, the user cannot be selected
    ・The "Failed to load licenses" error message appears both when clicking "Assign Copilot" (as shown in the attached image) and when clicking "Confirm assignment" at the bottom of the member list screen after proceeding.

    #AICopilot(Agent,SupervisorAdmin)

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    Matsumoto Shun
    Unknown
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  • 2.  RE: Agent Copilot - Failed to load licenses
    Best Answer

    Posted 10-27-2025 02:17
    No replies, thread closed.

    Have you checked the browser Console Log for errors regarding missing permissions on your user or other clues regarding what is happening?



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    George Ganahl GCCX-AI, GCP, GCD
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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