Hello,
Curious if anyone has used this endpoint: Get all suggestions for a conversation./api/v2/conversations/{conversationId}/suggestions.
I'm trying to build a dashboard to make it easy to understand what phrases are triggering what articles, and the JSON response for the suggestions endpoint has this as an example:
"id": "e0e9bbb9-a873-4d43-970b-f6d806a81954", "type": "KnowledgeArticle", "dateCreated": "2025-05-02T17:09:56.152Z", "triggerType": "Intent", "context": { "queue": { "id": "7bca98b7-1b9d-417a-90f3-d4569de79857", "selfUri": "/api/v2/routing/queues/7bca98b7-1b9d-417a-90f3-d4569de79857" }, "mediaType": "Voice", "user": { "id": "8ce2f903-78e6-4b50-b7aa-e1aa7e7c39ac", "selfUri": "/api/v2/users/8ce2f903-78e6-4b50-b7aa-e1aa7e7c39ac" }, "utterance": { "id": "77868f61-1e92-495f-8bc4-298b632acc02" } },
In it, I see the utteranceId. However, that utterance Id looks like it's correlated with the transcription notification topic payload. That utterance Id is not associated to the actual transcript of the conversation, if i use the /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl to retrieve it.
Does anyone know if there's a way to retrieve; "what search phrases are being used to trigger/generate what articles"?
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Peter Stoltenberg
TTEC Digital
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