Hi Maria,
As you said it doesn't appear there is a direct method of doing this. If someone else in the community has found a way, hopefully they will let us know.
But it may be worth raising this as an idea on the Genesys Cloud Product Ideas Lab
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 02-16-2025 20:25
From: Maria Alston
Subject: Agent Copilot - Knowledge base
Hi Team
I want to understand if there's a way to connect multiple knowledge bases to a single Copilot. Currently, there is no direct method to do this.
I have a customer with a queue that handles questions from different business verticals, each with its own segregated knowledge base. Since Copilot does not allow one queue to be associated with multiple knowledge bases, I was wondering if anyone has encountered this challenge before and found a workaround.
#ConversationalAI(Bots,AgentAssist,etc.)
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Maria Alston
QPC Australia
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