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  • 1.  Agent Copilot: Set Up & Configuration Course Update

    Posted 12-09-2025 08:31

    Hi All!

    The Genesys Education team is excited to announce the release of our updated Agent Copilot Set Up & Configuration eLearning course!
    In this updated eLearning, discover how Agent Copilot transforms every interaction through an immersive walkthrough of its interface, permissions, setup, and real-time performance features. This eLearning equips you to create and optimize Agent Copilots while leveraging powerful analytics to elevate agent productivity and customer experience.
    This course is a great first step for anyone planning on implementing agent copilots across their contact centers. Are you planning to introduce Agent Copilot into your contact center, and if so, what is the biggest question you still need answered before rollout?
    Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.

    #GenesysCloud
    #Training

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    Ronan Conneely
    Product Manager, Genesys Education
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  • 2.  RE: Agent Copilot: Set Up & Configuration Course Update

    Posted 12-11-2025 04:35

    Thanks for your update.



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    Saravanan Valayanantham
    Senior Solution Engineer
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  • 3.  RE: Agent Copilot: Set Up & Configuration Course Update

    Posted 01-19-2026 15:37

    Excellent course and very well explained.
    I had the opportunity to take it and it is indeed very enlightening. I recommend it.



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    Marcos Faria
    Senior Technical Account Manager
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  • 4.  RE: Agent Copilot: Set Up & Configuration Course Update

    Posted 01-20-2026 09:19

    Glad to hear that Marcos! Do feel free to let us know if you thought anything was missing from the course and we can try to include this in future iterations of the course. 



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    Ronan Conneely
    Product Manager, Genesys Beyond
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    Original Message


  • 5.  RE: Agent Copilot: Set Up & Configuration Course Update

    Posted 01-21-2026 03:44
    The Genesys Cloud: AI – Agent Copilot – Setup and Configuration course was great, but with how fast things are moving in the Agent Copilot space, it might get outdated pretty quickly. Hopefully the Genesys Education team can keep things updated as this evolves.
    Also, once you're done, check out Genesys Cloud CX: Agent Copilot – Advanced Custom Summaries - the summaries are a big part of how the Copilot actually helps the Agent.
    And don't forget to fill out the survey with some helpful feedback. You know the saying: 'Help me to help you.' 😉


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    Paul Kendrick
    Tech Expert
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  • 6.  RE: Agent Copilot: Set Up & Configuration Course Update

    Posted 01-23-2026 08:32

    Hi Paul,

    Good call out on the advanced custom summaries. This is certainly one of the new flagship features within our copilot and absolutely necessary to have in our Set Up & Config course. I will make sure this is included in our next iteration of the course. Thanks! 



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    Ronan Conneely
    Product Manager, Genesys Beyond
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    Original Message


  • 7.  RE: Agent Copilot: Set Up & Configuration Course Update

    Posted 02-02-2026 10:28

    The summarization feature is definitely a must have. In every customer interaction I have where Copilot is the topic, summarization stands out as a cherry on top on Employee Experience.



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    Alexandre De Paula T. M. Franco
    Expert Customer Success Manager
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    Original Message


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