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Agent Copilot: Set Up & Configuration Course Update

  • 1.  Agent Copilot: Set Up & Configuration Course Update

    Posted 4 hours ago

    Hi All!

    The Genesys Education team is excited to announce the release of our updated Agent Copilot Set Up & Configuration eLearning course!
    In this updated eLearning, discover how Agent Copilot transforms every interaction through an immersive walkthrough of its interface, permissions, setup, and real-time performance features. This eLearning equips you to create and optimize Agent Copilots while leveraging powerful analytics to elevate agent productivity and customer experience.
    This course is a great first step for anyone planning on implementing agent copilots across their contact centers. Are you planning to introduce Agent Copilot into your contact center, and if so, what is the biggest question you still need answered before rollout?
    Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.

    #GenesysCloud
    #Training

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    Ronan Conneely
    Product Manager, Genesys Education
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