We're making a small but meaningful update based on your feedback 🇫🇷
As part of Agent Empathy Analysis, the French (France) label for "Unhelpful" in the interaction view will be updated.
This change applies to fr-FR only and was driven by input from our French customers, with the goal of using more neutral, constructive language that better supports agent engagement while still highlighting interactions that may need attention.
You should see the change rolling out within the next few of weeks.
Thank you for helping us shape a better experience - keep the feedback coming!
#SpeechandTextAnalytics
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Liore Finkelstein
Product Manager
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