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  • 1.  Agent Evaluation Detail Report

    Posted 01-16-2024 12:16
    No replies, thread closed.

    We've been using the Agent Evaluation Detail report and the last two weeks it's giving us an error and won't run. Is anyone else having this issue?? Is there any other way to get this data? The Summary report is fine. 


    #Reporting/Analytics

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    Julie Kleedorfer
    Inspiritec, Inc.
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  • 2.  RE: Agent Evaluation Detail Report

    Posted 01-17-2024 08:29
    No replies, thread closed.

    HI Julie,

    We too are seeing this error message of the evaluation detail export, but the summary works just fine. I will be opening a ticket today with Genesys since I see you are having the same as well. Thanks for posting!



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    _____
    Benjamin Slenker
    Miratech, Inc
    ------------------------------



  • 3.  RE: Agent Evaluation Detail Report

    Posted 01-17-2024 14:23
    No replies, thread closed.

    Thanks Benjamin! Hopefully this is resolved soon! 



    ------------------------------
    Julie Kleedorfer
    Inspiritec, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Agent Evaluation Detail Report

    Posted 01-18-2024 01:43
    No replies, thread closed.

    Hello,

    Even we are receiving the error, we have engaged Genesys Support. The Genesys Development Team is looking into it.

    Regards,

    Abhinav



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    Abhinav Kamrushi
    Infosys Limited
    ------------------------------

    Original Message


  • 5.  RE: Agent Evaluation Detail Report

    Posted 01-24-2024 10:24
    No replies, thread closed.

    I would think that it is a general problem, it happens to me in all the organizations that we are in charge of. We have opened the case, logs have been sent but Genesys has not responded to us for 7 days.



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    Diego Mino
    Cibercall USA Corp
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  • 6.  RE: Agent Evaluation Detail Report

    Posted 01-24-2024 10:28
    No replies, thread closed.

    It's working for us now. I hope this does not continue to be an issue.



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    Julie Kleedorfer
    Inspiritec, Inc.
    ------------------------------

    Original Message


  • 7.  RE: Agent Evaluation Detail Report
    Best Answer

    Posted 01-24-2024 10:30
    No replies, thread closed.

    Hi Diego,

    FYI, Genesys Support replied that they were aware of the issue and were working on a fix and were able to correct the problem for us yesterday in the US East Region.



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    Benjamin Slenker
    Miratech, Inc
    ------------------------------

    Original Message


  • 8.  RE: Agent Evaluation Detail Report

    Posted 01-24-2024 10:36
    No replies, thread closed.

    Yes, we can indeed download the report, thank you very much, greetings.



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    Diego Mino
    Cibercall USA Corp
    ------------------------------

    Original Message


  • 9.  RE: Agent Evaluation Detail Report

    Posted 01-30-2024 07:53
    No replies, thread closed.

    Is this report still available to run?



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    Christy McDaniel
    Shaw Industries Group, Inc.
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  • 10.  RE: Agent Evaluation Detail Report

    Posted 07-03-2024 08:25
    No replies, thread closed.

    Hi Christy,

    Sorry for the delayed response on this,  just following up that the Agent Evaluations Details export is available as a replacement for the historical canned report Agent Quality Details Report .  Can you clarify if you are having issues with this export?



    ------------------------------
    Samuel Jillard
    [Online Community Manager/Moderator]
    Genesys - Employees
    ------------------------------

    Original Message


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