You don't custom field through UI Genesys Cloud.
All fields of this report can be seen here: https://help.mypurecloud.com/articles/agents-evaluation-detail-view/
Available columns
Your customizations determine which metric columns the view shows.
| Column |
Description |
| Release Date/Time |
The date and time that the evaluation was released for the agent to view. Click the time to open the evaluation.
|
| Score |
The overall evaluation score based upon an evaluator's responses on an evaluation form.
|
| Critical Score |
The evaluation score based upon an evaluator's responses to critical questions on the evaluation form.
|
| Evaluation Form Name |
The name of the evaluation form used to score the agent.
|
| Evaluator |
The name of the person who completed the evaluation.
|
| Reviewed By Agent |
Whether the agent has reviewed the evaluation.
|
| Interaction Date / Time |
The date and time of the interaction.
|
| Evaluation Date / Time |
The date and time of the evaluation.
|
| Media Type |
The media type of the interaction.
|
| Agent Comments |
Whether an agent has left a comment.
|
Maybe you will be using this report with "Agent Development report": https://help.mypurecloud.com/articles/agent-development-detail-view/
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 03-04-2024 20:13
From: Zach Dimmer
Subject: Agent Evaluation Detailed Report Data Additions
Hi all,
I'm wondering if there is an ability to add additional fields & values to the out-of-the-box Agent Evaluation Details report export. For example, the ability to add additional evaluation attributes such as conversation ID. Or, is this report pretty set in stone for what is exported?
Thanks in advance!
#QualityManagement
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Zach Dimmer
Willis Towers Watson - Benefits Outsourcing
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