Genesys Cloud - Main

Community,

I'm viewing Queue Activity under Performance and I have an agent that keeps getting kicked into Inactive status.  If an agent doesn't receive a call within a certain duration are they automatically inactivated? #PureCloudACD #Contactcenteragents

Thanks,

C.J.

------------------------------
C.J. Rardin
Avant Specialty Benefits
------------------------------
​​

Hello C.J.

Thank you for raising this. I would like to know if the agent is on queue and not responding as it will render him unavailable unless the agent has changed their status to available. 

You can review agent statuses here Agent presence, status, and activity indicators - PureCloud Resource Center

PureCloud Resource Center		remove preview
Agent presence, status, and activity indicators - PureCloud Resource Center All users can change their status to Available, Busy, Away, Break, Meal, Meeting, [More] View this on PureCloud Resource Center >

Thank you!

------------------------------
RC Cantiller
Global Digital Team, Customer Success
Genesys
------------------------------