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Agent is stuck in "Interacting" status

  • 1.  Agent is stuck in "Interacting" status

    Posted 11 hours ago

    One of my agents shows as Interacting as-soon-as he logs in. He cannot receive ACD calls. We have tried clearing his browser cache & history but nothing seems to work. The Time in Status shows as multiple days (9 days as of this writing) even though he's logged out and back in again. It doesn't reset his Interacting time.

    Thanks in advance,

    PK in NYC


    #Unsure/Other

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    Paul Kahn
    Telecomm Manager
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