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  • 1.  Agent "Not Responding"

    Posted 08-01-2019 16:07
    No replies, thread closed.
    This may sound silly, but when an agent goes into a "not responding" status, their "circle" is still blue.  Is there a way to change this to show that they are not actually on queue or perhaps force them off queue after a set time?
    #Telephony

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    Brandon Wilch
    Indiana University Health
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  • 2.  RE: Agent "Not Responding"

    Posted 08-01-2019 23:25
    No replies, thread closed.
    No, there is no way built into PureCloud to do what yu suggest.

    You should visit the PureCloud Ideas Lab (linked from your dashboard at know.genesys.com) and submit an idea for those enhancements (if you cannot find one that is already there).

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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