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Hello.

I'm working with an embedded client in a web application. I need to send an alert to an agent from another application. What API can I use for this?

Best regards,
Igor

Hi Igor,

Could you provide a bit more detail on what type of alert you are looking to send?

For example, are you looking for a notification within the embedded client, a browser/desktop notification, a screen pop, or some other type of alert?

Thank you for your question.

My goal is to show the agent a text message. It's best to have the framework catch it and then create a message for the framework.

Best regards,
Igor

Thanks for the reply. Unfortunately, my system can't do that either. I was thinking of using Genesys for this.

Hi Igor,

Based on my understanding, there is no native Genesys Cloud API that allows an external application to send an arbitrary text notification directly into the Embedded Client UI for an agent.

If the goal is to display a custom message to the agent, this would typically require custom logic within the embedded application itself or modelling the message as a Genesys interaction rather than a standalone notification.

Hopefully others can correct me if they've found a native approach for this use case.

Apologies Igor missed this one thank you@Cesar Padilla.

Thanks for the clarification 

Hi Igor,

If the goal is to show a native Genesys Cloud toast/in-app notification to an agent from an external application, I don't believe there is a public API specifically for creating that kind of agent notification directly.

A common alternative is to use the Genesys Cloud Embeddable Framework and send a custom event/message between your web application and the embedded client. In this case, your application controls the alert behavior, for example displaying a modal, banner, toast, or notification inside your own web app when a specific event happens.

Another possible approach is to use Genesys Cloud messaging/UC or an external notification channel, depending on the use case. For example, sending a message to a group or user can generate a notification if the agent has notifications enabled.