Hi Igor,
Thanks for the clarification 👍
There's no native API in Genesys Cloud to push a custom text notification directly into the Embedded Client UI.
The recommended approach is to:
- Use the Notifications API to send events to your app, and
- Handle those events in your embedded client to display a custom message (toast, modal, etc.).
Alternatively, if the message should behave like an interaction, you could use the Conversations API to inject it as a chat/message.
Best regards,
Cesar
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Cesar Padilla
INDRA COLOMBIA
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Original Message:
Sent: 06-04-2026 07:03
From: Igor Varshavsky
Subject: Agent notification
Thank you for your question.
My goal is to show the agent a text message. It's best to have the framework catch it and then create a message for the framework.
Best regards,
Igor
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Igor Varshavsky
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Original Message:
Sent: 06-04-2026 06:53
From: Phaneendra Avatapalli
Subject: Agent notification
Hi Igor,
Could you provide a bit more detail on what type of alert you are looking to send?
For example, are you looking for a notification within the embedded client, a browser/desktop notification, a screen pop, or some other type of alert?
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Phaneendra
Technical Solutions Consultant
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