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  • 1.  Agent Owned Mapping

    Posted 06-10-2025 11:00

    Is there a way to get the Remaining records on Agent Owned records via API.

    We have an outbound campaign, with agent-owned records (email column selected). I would like to get a list with each agent and a number of remaining records to dial.

    Essentially the same functionality as the /api/v2/outbound/campaigns/{campaignId}/skillcombinations but for the agent-owned records.

    I tried /api/v2/outbound/campaigns/{campaignId}/agentownedmappingpreview/results but it only returns the invalid agents.


    #PlatformAPI

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    Maria Del Carmen Gallardo
    x
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  • 2.  RE: Agent Owned Mapping

    Posted 07-02-2025 18:06

    I haven't seen an API resource specifically for this, but you may be able to derive that info using 
    GET /api/v2/outbound/campaigns/{campaignId}/interactions
    and count the number of elements in the `scheduledInteractions` array in the response that have a particular agent assigned to them.

    Otherwise, you can suggest the new resource at the Ideas portal



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    Jacob Shaw
    Sr. Software Engineer
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