Anthony_Gilio | 2023-10-05 13:38:25 UTC | #1
Is there any way to select which agent panel appears based on logic within a flow or using an API? For example, a customer selects accounting from the IVA or IVR. When that conversation reaches an agent regardless of the queue or the default panel selection an accounting panel appears. Another customer selects fishing when they get an agent who sees the fishing panel.
Anthony_Gilio | 2023-10-12 14:06:39 UTC | #2
Thoughts Anyone??
Jerome.Saint-Marc | 2023-10-12 14:11:29 UTC | #3
Hello,
No, it is not possible at this time.
There is an existing Genesys Cloud Idea with similar scenario - that you can vote for.
Regards,
system | 2023-11-12 14:11:58 UTC | #4
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