Genesys Cloud - Main

Hi

I'm trying to retrieve agent performance statistics using the developer API. Which API casn be used ? What data format will the API return, and what are the fields included

#AnalyticsAPI

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Anna Mazor
CEO
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Hi Anna, 

Thanks for your question! It gets covered in the newest episode of the Genesys Cloud Q&A Show. Check out your question starting at timecode 13:09min.

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Nicole Milliken
Senior Online Community Video Specialist
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Hi Anna, I hope the segment in the Q&A show showed you how to find the API and Metrics being pulled to populated the Performance view, but let me know if you need more information/clarification

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 3/28/2025 7:00:00 AM
From: Samuel Jillard
Subject: RE: Agent Performance using API

Hi Anna, I hope the segment in the Q&A show showed you how to find the API and Metrics being pulled to populated the Performance view, but let me know if you need more information/clarification

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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