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  • 1.  Agent Permissions - Only call on-behalf of a queue

    Posted 06-15-2018 00:59
    No replies, thread closed.
    Dear PureCloud

    Is it possible to limit an agents permissions such that the only outbound calls they can make from PureCloud is via a queue?

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    Samuel Polgar
    CVT (Global) Pty Ltd
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  • 2.  RE: Agent Permissions - Only call on-behalf of a queue

    Posted 06-25-2018 18:21
    No replies, thread closed.
    This would be very helpful to prevent mis-dials, and having calls present corporate rather than contact center calling party number.

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    Patrick Rada
    Keypath Education LLC
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  • 3.  RE: Agent Permissions - Only call on-behalf of a queue

    Posted 08-20-2018 18:22
    No replies, thread closed.
    Dear Community

    If you would like to help in recommending this as a feature please do so on the product ideas lab through the following link: CLOUT-I-119 

    Thank you

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    Samuel Polgar
    CVT (Global) Pty Ltd
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    Original Message


  • 4.  RE: Agent Permissions - Only call on-behalf of a queue

    Posted 08-26-2018 04:46
    No replies, thread closed.
    Voted for it.

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies -
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    Original Message


  • 5.  RE: Agent Permissions - Only call on-behalf of a queue

    Posted 08-30-2023 10:57
    No replies, thread closed.

    Seems like this is now the correct link for the idea. Appears to have been migrated: https://genesyscloud.ideas.aha.io/ideas/OTB-I-76



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    Phil Koch
    Genesys - Employees
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    Original Message


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