Hello Everyone,
The update has been pushed but it appears that this issue wasn't resolved. Our team is actively investigating this issue and I will continue monitor and provide updates.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 07-07-2025 10:19
From: Andrei Stanciu
Subject: agent preferredName
Hi Cameron, it seems that this is still not working on 7-Jul, do you have an update from the team? thanks in advance!
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Andrei Stanciu
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Original Message:
Sent: 07-02-2025 09:26
From: Cameron Tomlin
Subject: agent preferredName
Hello Jarlei,
I have checked again today, and it looks like as of now its still slated for the July 5th release. I will continue to monitor and let you know of any updates.
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 06-26-2025 11:21
From: Jarlei Guimaraes
Subject: agent preferredName
Cameron
Thank you for the quick response.
I hope they fix it soon, I have several customers who are affected and complaining... 🙄
Cheers,
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Jarlei Guimaraes
Product Owner/Manager
Original Message:
Sent: 06-25-2025 13:51
From: Cameron Tomlin
Subject: agent preferredName
Hello Everyone,
I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in.
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 06-25-2025 10:14
From: Cameron Tomlin
Subject: agent preferredName
Hello Jarlei,
We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates.
Cheers,
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Cameron
Online Community Manager/Moderator