Genesys Cloud - Main

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Cameron 

Thank you for the quick response.

I hope they fix it soon, I have several customers who are affected and complaining... 🙄

Cheers,

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hello Jarlei, 

I have checked again today, and it looks like as of now its still slated for the July 5th release. I will continue to monitor and let you know of any updates. 

Cheers, 

Cameron 

Thank you for the quick response.

I hope they fix it soon, I have several customers who are affected and complaining... 🙄

Cheers,

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hello Jarlei, 

I have checked again today, and it looks like as of now its still slated for the July 5th release. I will continue to monitor and let you know of any updates. 

Cheers, 

Cameron 

Thank you for the quick response.

I hope they fix it soon, I have several customers who are affected and complaining... 🙄

Cheers,

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hi Cameron, it seems that this is still not working on 7-Jul, do you have an update from the team? thanks in advance!

Hello Jarlei, 

I have checked again today, and it looks like as of now its still slated for the July 5th release. I will continue to monitor and let you know of any updates. 

Cheers, 

Cameron 

Thank you for the quick response.

I hope they fix it soon, I have several customers who are affected and complaining... 🙄

Cheers,

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hello Jarlei, 

I have checked again today, and it looks like as of now its still slated for the July 5th release. I will continue to monitor and let you know of any updates. 

Cheers, 

Cameron 

Thank you for the quick response.

I hope they fix it soon, I have several customers who are affected and complaining... 🙄

Cheers,

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hi Cameron,

Is there any update on this Bug Fix release?

Regards,

Sarathkumar. S

Hello Jarlei, 

I have checked again today, and it looks like as of now its still slated for the July 5th release. I will continue to monitor and let you know of any updates. 

Cheers, 

Cameron 

Thank you for the quick response.

I hope they fix it soon, I have several customers who are affected and complaining... 🙄

Cheers,

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?

Hello Everyone, 

The fix went live and should be working as intended. Please double check!

Cheers, 

Hi Cameron,

Is there any update on this Bug Fix release?

Regards,

Sarathkumar. S

Hello Jarlei, 

I have checked again today, and it looks like as of now its still slated for the July 5th release. I will continue to monitor and let you know of any updates. 

Cheers, 

Cameron 

Thank you for the quick response.

I hope they fix it soon, I have several customers who are affected and complaining... 🙄

Cheers,

Hello Everyone, 

I did some more digging and this issue has the attention of management in product support. The expected date for this fix is July 5th, depending on QA/Testing. I will provide updates on this as they come in. 

Cheers, 

Hello Jarlei, 

We are aware of this issue and are expecting a fix for it soon. From what it looks like early-mid July. I will keep an eye on it though and provide updates. 

Cheers, 

After the last update on 06/23, the preferred name field in the agent profile section is no longer present.

How should it be assigned?