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  • 1.  Agent remote phone with voicemail

    Posted 11-15-2018 04:31
    No replies, thread closed.
    Hello,

    It is possible for a remote agent (with remote phone) to hear the voicemail via phone and not on the pc?

    Thanks for your help.
    #Telephony

    ------------------------------
    Mark Borter
    SPIE ICS AG
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  • 2.  RE: Agent remote phone with voicemail

    Posted 11-15-2018 09:31
    No replies, thread closed.
    Dial *86 in the client to get to the voicemail menu.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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    Original Message


  • 3.  RE: Agent remote phone with voicemail

    Posted 11-15-2018 10:34
    No replies, thread closed.
    Hello,

    Thanks for the answer.

    But i mean if you have a callback voicemail. You can only hear it via pc loud speaker, it would be nice to have it on the remote phone.

    Thanks for your help-

    ------------------------------
    Mark Borter
    SPIE ICS AG
    ------------------------------

    Original Message


  • 4.  RE: Agent remote phone with voicemail

    Posted 11-15-2018 10:48
    No replies, thread closed.
    No, there is no provision for listening to routed voicemail over the phone.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Agent remote phone with voicemail

    Posted 11-15-2018 16:16
    No replies, thread closed.
    Hello

    Thanks. I think that should be implemented.




    ------------------------------
    Mark Borter
    SPIE ICS AG
    ------------------------------

    Original Message


  • 6.  RE: Agent remote phone with voicemail
    Best Answer

    Posted 11-16-2018 09:34
    Edited by Mark Borter 11-20-2018 08:56
    No replies, thread closed.
    Hi, Mark - I entered an Idea into the Idea lab for this as well - we have remote phones and currently our agents are going back and forth between computer headsets and phone headsets to listen to VM before making callbacks.  Please vote for it the idea number is: 

    CLINB-I-404

    Also, in the meantime, we are looking into headsets that allow the agent to toggle between the remote phone and the computer.  They are around $180 each compared to $65 for the phone headsets we are currently using.  I can get the details for you if you like.

    ------------------------------
    Ann Magie
    Xpressdocs Partners, Ltd.
    ------------------------------

    Original Message


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