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  • 1.  Agent schedule View - Daylight Saving Time

    Posted 05-10-2023 07:22
    No replies, thread closed.

    Hello Everyone,

    I wonder if anyone can help. In the Tempo App our agent schedules after the Daylight saving time, as they look at it today for the date 29 Oct 2023 2 am onwards it shows their published schedules 1 hour out of sync. For example they are scheduled on 7am-3pm shift but it actually shows 8am-4pm. Which is incorrect. How do we rectify this for them as there is only one time zone showing for EMEA (London). On the desktop their shifts are showing correctly!

    Thanks for all your help.


    #Tempo

    ------------------------------
    Becky Sargeant
    Virgin Atlantic Airways Ltd
    ------------------------------


  • 2.  RE: Agent schedule View - Daylight Saving Time

    Posted 05-10-2023 15:20
    No replies, thread closed.

    Hi Becky, 

    Thank you for your feedback. We have identified this bug and are working to resolve the issue. I will get back to you once we have more information. 

    Cheers!
    Kylee



    ------------------------------
    Kylee Kasper, Product Manager
    Genesys - Employees
    ------------------------------



  • 3.  RE: Agent schedule View - Daylight Saving Time

    Posted 10-24-2023 10:55
    No replies, thread closed.

    Hello, Was there an updated to this?



    ------------------------------
    Wendy Dodson
    Sedgwick Claims Management Services, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Agent schedule View - Daylight Saving Time

    Posted 10-24-2023 11:54
    No replies, thread closed.

    Hi There, 

    Yes, we addressed this issue with version, 2023.07.1592. Please ensure you have the latest update in the app stores. 

    Thanks!

    Kylee



    ------------------------------
    Kylee Kasper, Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


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