Genesys Cloud - Main

Brian,

What is the Width of the button, under Layout, set to? If you use the first option (default) it should auto-resize to fi the text, which will result in it looking centered in the button.

AFAIK, there hasn't been a change here, so it's possible that someone tried to resize the buttons and that resulted in the behavior you are experiencing?

HTH

Hey Paul. Thanks for the response.

No, we are not using the default "auto sizing" option for the width and we have not been ever since we implemented last year in July. Something happened around/after the new year as that was the first time agents started reporting seeing a change in the text alignment. I am the only person in the org that manages or touches the scripts and I cant find anything in any of the past release notes about scripting changes.

Below is a screenshot from our scripts showing the text center aligned in the buttons from when we first implemented. Below that is a current screenshot showing the text left aligned. 

Brian,

What is the Width of the button, under Layout, set to? If you use the first option (default) it should auto-resize to fi the text, which will result in it looking centered in the button.

AFAIK, there hasn't been a change here, so it's possible that someone tried to resize the buttons and that resulted in the behavior you are experiencing?

HTH

Hey Paul. Thanks for the response.

No, we are not using the default "auto sizing" option for the width and we have not been ever since we implemented last year in July. Something happened around/after the new year as that was the first time agents started reporting seeing a change in the text alignment. I am the only person in the org that manages or touches the scripts and I cant find anything in any of the past release notes about scripting changes.

Below is a screenshot from our scripts showing the text center aligned in the buttons from when we first implemented. Below that is a current screenshot showing the text left aligned. 

Brian,

What is the Width of the button, under Layout, set to? If you use the first option (default) it should auto-resize to fi the text, which will result in it looking centered in the button.

AFAIK, there hasn't been a change here, so it's possible that someone tried to resize the buttons and that resulted in the behavior you are experiencing?

HTH

Hey Brian,

Did you manage to resolve this issue? If not I would recommend raising this with care to investigate the cause of this.

Hey Paul. Thanks for the response.

No, we are not using the default "auto sizing" option for the width and we have not been ever since we implemented last year in July. Something happened around/after the new year as that was the first time agents started reporting seeing a change in the text alignment. I am the only person in the org that manages or touches the scripts and I cant find anything in any of the past release notes about scripting changes.

Below is a screenshot from our scripts showing the text center aligned in the buttons from when we first implemented. Below that is a current screenshot showing the text left aligned. 

Brian,

What is the Width of the button, under Layout, set to? If you use the first option (default) it should auto-resize to fi the text, which will result in it looking centered in the button.

AFAIK, there hasn't been a change here, so it's possible that someone tried to resize the buttons and that resulted in the behavior you are experiencing?

HTH