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  • 1.  Agent Script UI

    Posted 05-26-2022 17:04
    No replies, thread closed.
    Hi

    Woke up this morning to the Agent Script UI being different. I don't remember seeing anything advertising this was about to change. Not in release notes, not in this forum, not in any videos. 

    I'm not against this change, but really need to know when things are changing. We also have a bunch of If Then Boolean checks that are not working this morning, and not sure if it is related or if someone else here has been making changes. 

    New


    Old

    #ArchitectureandDesign
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Anton Vroon
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  • 2.  RE: Agent Script UI

    Posted 05-26-2022 17:35
    No replies, thread closed.
    And its even more broken than thought.

    We have If then checks that keep reverting. IE we change it, save, publish, reload the script and its back to what it was before change
    We will log a ticket

    ------------------------------
    Anton Vroon
    ------------------------------



  • 3.  RE: Agent Script UI

    Posted 05-26-2022 20:27
    No replies, thread closed.
    Thanks for posting this Anton - I have a fair number of scripts out there that use this.  Haven't heard any noise yet about it but this has prompted me to go do a sanity check at least before the weekend :)

    ------------------------------
    Vaun McCarthy
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    Original Message


  • 4.  RE: Agent Script UI

    Posted 05-26-2022 20:42
    Edited by Anton Vroon 05-26-2022 20:45
    No replies, thread closed.
    The exact use case is:
    Only happens if you have Dynamic Booleans in your If then statement in the Action, and checking for True. These get forced to checking for False, Despite all the saves and publish in the world. Work around has been to change Operator from Equal to Does not Equal, that change sticks.

    eg:

    If you don't have any of those in play, then no issue. We use this sort of thing extensively.

    We do have confirmation from our open case, this is impacting other customers. So if you are out there, the workaround is just changing the operator to does not equal.

    I am just thankful that couple of weeks ago I finished consolidating the 20+ Inbound scripts to a single Inbound script. Still took a while figuring it out and applying the workaround.

    Have a good weekend Vaun.

    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


  • 5.  RE: Agent Script UI

    Posted 05-27-2022 01:32
    No replies, thread closed.

    Yep. This has corrupted a few of our production scripts. 

    Waiting for Genesys to revert their changes.......



    ------------------------------
    Angus Huckle
    Spark NZ Trading
    ------------------------------

    Original Message


  • 6.  RE: Agent Script UI

    Posted 05-27-2022 07:13
    No replies, thread closed.
    Well this has been a fun day....

    ------------------------------
    Angus Huckle
    Spark NZ Trading
    ------------------------------

    Original Message


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