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  • 1.  Agent Status Dashboard Widget

    Posted 07-01-2025 18:07
    No replies, thread closed.

    Hi, 

    We randomly see a "-" value rather than a numeric value for the Idle Agents widget. Do we know the cause, or has this happened to anyone else? 


    #Unsure/Other

    ------------------------------
    Melissa Mooney
    ------------------------------


  • 2.  RE: Agent Status Dashboard Widget
    Best Answer

    Posted 07-02-2025 09:24
    No replies, thread closed.

    Hello Melissa, 

    I would recommend opening a case to product support to get this looked at. I am not sure why its adding those "-". But they can review logging and escalate through the proper channels if needed. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Agent Status Dashboard Widget

    Posted 07-02-2025 13:15
    No replies, thread closed.
    Will do! Thanks! 




    Original Message


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