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  • 1.  Agent to Agent Live Listening

    Posted 02-19-2025 17:56
    No replies, thread closed.

    Hello,

    Does PureCloud offer the option for agent-to-agent live listening for training purposes?


    #PlatformAdministration

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    Kyle Bertram
    not uploaded
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  • 2.  RE: Agent to Agent Live Listening
    Best Answer

    Posted 02-19-2025 18:00
    No replies, thread closed.

    You can enable the monitoring permission on a role and assign to those agents so they can monitor like supervisor can.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Agent to Agent Live Listening

    Posted 02-19-2025 18:58
    No replies, thread closed.

    If the agents are seated near each other in a contact center you can use a splitter on a physical phone or headset. 



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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    Original Message


  • 4.  RE: Agent to Agent Live Listening

    Posted 02-19-2025 19:02
    No replies, thread closed.

    If you use the Monitor permission be advised it does not allow you to lock it down to a single other user. 



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    ------------------------------

    Original Message


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