I'm working with Agentic Virtual Agents in Genesys Cloud and have a question about conversation summaries.
I understand that Virtual Agents can automatically generate a summary and show it to the agent during escalation, and that it can also be retrieved via APIs.
However, I'm not clear on the following:
Is it possible to access the conversation summary inside Architect (e.g., as a variable or participant data)?
Or configure it to be automatically displayed to the human agent on transfer without relying on Agent Assist / Agent Copilot?
Any guidance, best practices, or workarounds (Data Actions, APIs, workflows, etc.) would be greatly appreciated
#Architect------------------------------
Juan Bahamon
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