Hello Cameron,
Thank you very much for the confirmation. So the campaign/agentless domain must be a domain that my company owns. It cannot be a genesys cloud domain.
For example:
I can define: survey@mycompany.gr
I cannot define: survey.mycompany.mypurecloud.de
Is my understanding correct?
Thank you in advance,
Orestis.
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Orestis Dimitropoulos
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Original Message:
Sent: 04-01-2026 12:33
From: Cameron Tomlin
Subject: Agentless Email API
Hello Orestis,
Just to clarify-Genesys Cloud domains can't be used for outbound email campaigns or agentless email notifications.
For those use cases, the domain needs to be configured specifically as "Campaign/Agentless."
Per the documentation, domain types like Genesys Cloud, Custom Domain, and Microsoft Graph aren't supported for outbound campaigns or agentless sends.
So if you're setting this up, you'll want to make sure you're using the correct domain type to avoid any issues.
Cheers,
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Cameron
Online Community Manager/Moderator
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